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Frequently Asked Questions

MY ACCOUNT

You can update those in by clicking on “Profile” in the main menu, then click on “Edit Profile”.

On our home page, proceed as if you were going to log in and click on the “forgot password?” link on top of the “log in” button. You will be able to enter your email and get a verification link sent to your inbox.

To update your credit card, 

  • Click on “Profile” in the main menu
  • Then click on the “Membership” tab
  • Click on “Subscriptions”
  • Click on “Update credit card”
  • Enter your new CC details

You can cancel or pause your membership at any time:

  • Click on “Profile” in the main menu
  • Then click on the “Membership” tab
  • Click on “Subscriptions”
  • Click on “Pause” or “Cancel”

Whether you pause or cancel your subscription, your credit card will not be charged for the upcoming renewal fee. If you want to be able to resume your subscription in the future you should consider pausing your subscription, and not cancel it, since the “renewal fee” is lower than the initial premium membership enrolment cost.

After cancelling or pausing your account, you will be able to access the tutorials until the last day of your billing cycle, and you will not receive a refund for the current subscription year.

For example, if you purchase a Premium Pro Membership on January 10th, 2022, and cancel/pause on September 4th, 2022, you will still have access to all the content until January 10th, 2023.
If you purchase a Premium Flex Membership on September 10th, 2022, and cancel/pause on September 26th, you will still have access to all the content until October 10th, 2022.

If you are not satisfied and you have purchased your subscription in the past week, send an email to [email protected].

Let us know that you would like to get a refund and specify which email address you used for the account you created with us. Refunds may take 5-10 business days to appear on your credit card.

No, this is specified in our terms and conditions. You may, however, cancel your subscription so that you do not get charged the upcoming renewal fee.

ACCESS

You can access our content on your phone, tablet and laptop, as the platform is fully responsive.

You can watch your tutorials on nearly any device:

  • Desktop, laptop, tablet or phone

Additionally, you can watch your content on your TV by:

  • Linking your iPhone phone or Mac computer using Airplay with Apple TV 
  • Using an HDMI cord to connect a computer or laptop to your TV

Over the years, we have gained significant knowledge on how surfers progress, what are the key techniques they need to learn, what are the most common mistakes, how to fix them, etc.

Originally, we had designed our tutorials to help the hundreds of beginner & intermediate surfers that join our coaching retreats. They are specifically designed for the types of surfers that join our retreats, which are: 

  • Surfers that never surfed before or tried only a few times
  • Surfers that are starting to catch & surf unbroken waves by themselves
  • Surfers that can consistently angle their take off & ride the shoulder 
  • Surfers that are working on manoeuvres like cutbacks, floaters, snaps, etc. 
  • You cannot be “too much of a beginner” to benefit from our tutorials. They are built specifically for beginner and intermediate surfers (including ones that have never tried surfing before).
  • You can be too advanced for our tutorials. At the moment we do not have advanced tutorials, for example, how to get barrelled, how to do airs, etc.

This is not possible. We only offer the following options:

  • Access 4 specific tutorials (take off, catch green waves, surf ethics & duck dive) with a free sign up
  • Access all our surf content with a premium membership

Our platform has a limit of 3 devices per user. 

If, for example, you are connected on your phone, tablet and desktop and you then connect on another device, it will log out one of those other devices automatically.

We recommend not sharing your password with anybody, as this could limit your access to your account. If someone else has access to your account and keeps logging you out, we recommend changing your password so that you may be the only person that is able to log in to your account.

You will get access to all our surf tutorials, key elements, quizzes, forums, Q&A’s plus any new content that we create, as long as you stay subscribed.

PAYMENTS

Our prices are in USD (United States Dollars)

No, we do not offer discounts or coupons for our subscriptions, to be fair with every member. Premium Pro Members can deduct their entire 1st payment from our surf coaching retreats.

Premium Pro Membership:
On the day you subscribe, you will be charged $195 to access our platform for 1 year. If, for example, you subscribed on January 10th, 2022, your auto-renewal date will be on January 10th, 2023. On the auto-renewal date, you will be charged $125 for a one-year subscription renewal, unless you had previously paused or cancelled your subscription.

Premium Flex Membership:
On the day you subscribe, you will be charged $119, and you will have access to our platform for 1 month. Then each following month, you will be billed $19 unless you had previously paused or cancelled your subscription.

No it won’t.

We constantly invest in improving our platform with new content and tools that help subscribers surf better.

Therefore, we do sometimes raise our subscription prices. Only “new” subscriptions will be affected by the price rise. If you have initially purchased a subscription for “X” dollars per year/month, you will continue paying the same “X” dollars per year/month, even though prices shown on the website are higher than what you currently pay.

However, if you cancel your subscription and decide to re-subscribe again, it will be at the new, updated price.

We accept payments by credit cards or PayPal.

OTHER

If you would like to contact our team, email us at:
[email protected]